Reservations are accepted by phone, post or email. Reservation must be confirmed by reception, otherwise is invalid. Telephonic reservation is hold till 17:00 in a day of check- in. If guest will not announce later arrival time in check- in day and will not confirm reservation, the room will be offered to another person with no compensation for original guest. We highly recommend an e- mail reservation so we can avoid avoid any problems with full capacity.
- advance invoice
- cash
- credit card
- advance invoice; 50% of total accommodation amount must be paid at least 30 days before settled date unless there is a different agreement.
Ways of payment
Company name: Penzion Stella
Address: Solné 1010, Luhačovice, 763 26
- Credit card:
We accept: Visa, , MasterCard, Maestro, Diners Club International, , EuroCard, JCBStorno podmínky
- 70% of total accommodation amount, if cancellation is 3 - 13 days before check- in
- 100% of total accommodation amount, if cancellation is 1 - 2 days before check- in

1. Individual Persons:

In obligatory reservations it is necessary to pay deposit that is 30% - 50% of total accommodation amount.

2. Company meeting, family celebration and weddings:

- Bank transfer

account number - payments in Czech crowns (CZK) :1586700227/0100

Cancellation conditions

- 50% of total accommodation amount, if cancellation is 14 - 29 days before check- in

In a case that our guest voluntarily cancels part of his/her pass up some of paid services, there is no claim for compensation for non- used services.